West Corporation Wins a Customer Value Enhancement Award

Posted by Natalie Davis on Wed, Jun 26, 2013 @ 08:06 AM

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We are pleased to announce West Corporation, parent company of West Notifications Group, has won the Frost & Sullivan Customer Value Enhancement Award- Customer Contact Outsourcing, North America, 2013. The Frost & Sullivan award is presented each year to a company that recognizes a business’s focus on increasing the value their customers receive, beyond customer service and leading to improved customer retention.

At WNG, we pride ourselves on providing outstanding consultative and collaborative services, innovative technology platforms and operational processes to meet the complex communication  needs of our clients. We work to focus and capitalize on mobility options to enhance the user experience and improve the lives of the end customer. We also understand the importance of being updated on all compliance regulations and work to guide our clients in communicating with their customers in a compliant way.

Some of West Corporation’s strongest attributes helped it stand out from the competition:

  • Understanding customer needs

  • Robust and innovative solutions

  • Knowledge in compliance

  • Focusing and capitalizing on customer mobility

  • A high-capacity, reliable, secure hosted platform

Our commitment to understanding our customers’ needs and providing innovative solutions, helped West Corporation and its subsidiaries, including WNG, stand out from the competition and receive the prestigious Customer Value Enhancement Award.

About Frost & Sullivan

Frost & Sullivan is a global research organization that monitors over 300 industries and 250,000 companies worldwide to determine how best-in-class companies oversee growth, innovation and leadership. Celebrating its 50th year in business, Frost & Sullivan derives its method from the CEO’s 360-Degree Perspective that is the basis for its TEAM Research methodology. This research methodology provides an evaluation platform for benchmarking industry players and for creating high-potential growth strategies for clients. For more information about Frost & Sullivan, please click here.


Tags: Recognition, Customer Service, Award, Frost & Sullivan