West Positioned as a Gartner Magic Quadrant Leader

Posted by WNG Marketing on Mon, Dec 02, 2013 @ 09:12 AM

We are excited to share with you that West, our parent company and a leading provider of technology-driven communication services, recently announced that Gartner, Inc. has positioned the company in the Leaders Quadrant of its November 5, 2013, “Magic Quadrant for Unified Communications as a Service (UCaaS), North America” for a second consecutive year.

We believe that our continued leadership in this industry comes down to three basic things:

  Experience
     Expertise
+      Service
The ability for the West team to enable our clients to outperform their competition.

What does this mean for our clients?

Working with a business that understands the needs of the enterprise and being provided a unique and valuable experience.  With more than a decade of delivering Unified Communications solutions, including voice, text, email and fax solutions, West has an unrivaled understanding of the needs of today’s complex enterprise.

We are not your typical telecommunications company – and that’s a very good thing.

Our focus is on you, helping you transform the way your business works and enhancing the performance of your company. West’s Unified Communications solutions include a full portfolio of applications to support the varied communications needs and styles of our clients. With years of experience and a consultative approach, West can drive invaluable customer engagements and lasting relationships by providing unique and memorable customer experiences.

Learn more about West being positioned as a Gartner Magic Quadrant Leader here.

For a full copy of this Gartner Magic Quadrant report, please click here.

Gartner Award resized 600

About the Magic Quadrant

Gartner does not endorse any vendor, product or service depicted in our research publications, and does not advise technology users to select only those vendors with the highest ratings. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

Tags: Communications, Recognition, Unified Communications, Gartner, Magic Quadrant, Leader

West Corporation Wins a Customer Value Enhancement Award

Posted by Natalie Davis on Wed, Jun 26, 2013 @ 08:06 AM

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We are pleased to announce West Corporation, parent company of West Notifications Group, has won the Frost & Sullivan Customer Value Enhancement Award- Customer Contact Outsourcing, North America, 2013. The Frost & Sullivan award is presented each year to a company that recognizes a business’s focus on increasing the value their customers receive, beyond customer service and leading to improved customer retention.

At WNG, we pride ourselves on providing outstanding consultative and collaborative services, innovative technology platforms and operational processes to meet the complex communication  needs of our clients. We work to focus and capitalize on mobility options to enhance the user experience and improve the lives of the end customer. We also understand the importance of being updated on all compliance regulations and work to guide our clients in communicating with their customers in a compliant way.

Some of West Corporation’s strongest attributes helped it stand out from the competition:

  • Understanding customer needs

  • Robust and innovative solutions

  • Knowledge in compliance

  • Focusing and capitalizing on customer mobility

  • A high-capacity, reliable, secure hosted platform

Our commitment to understanding our customers’ needs and providing innovative solutions, helped West Corporation and its subsidiaries, including WNG, stand out from the competition and receive the prestigious Customer Value Enhancement Award.

About Frost & Sullivan

Frost & Sullivan is a global research organization that monitors over 300 industries and 250,000 companies worldwide to determine how best-in-class companies oversee growth, innovation and leadership. Celebrating its 50th year in business, Frost & Sullivan derives its method from the CEO’s 360-Degree Perspective that is the basis for its TEAM Research methodology. This research methodology provides an evaluation platform for benchmarking industry players and for creating high-potential growth strategies for clients. For more information about Frost & Sullivan, please click here.

 

Tags: Recognition, Customer Service, Award, Frost & Sullivan